Our Repair Process
Every repair at OneClick Phone Repairs is handled in our Fullerton shop at 137 W Chapman Ave Suite B, Fullerton, CA 92832. This is how we approach a device from drop-off to pickup, so you know what to expect.
1. Intake and symptoms
We start with your device model and what is happening: when it started, whether it was dropped or got wet, and what you have already tried. If your data matters most, tell us at this stage. Our preparation checklist covers what to have ready.
2. Visual inspection
A technician looks for cracks, bent frames, swelling, port debris and signs of liquid, and checks the symptom you described with known-good accessories where it applies.
3. Diagnostics when the cause is unclear
Some symptoms — restarts, no power, intermittent charging, no display — can have several causes. In those cases we test before recommending a repair rather than guessing. See how repair diagnostics work.
4. Screens, batteries and small parts
When the fault is clear, common repairs such as a screen, battery or charging port replacement follow the part option you approved.
5. Liquid, no-power, data and board-level cases
These start with diagnostics and take longer. Outcomes depend on the damage, so results are never guaranteed. Learn about liquid damage, data recovery and board-level repair.
6. Confirming the repair before work
Before any work begins, you receive the repair, the part option and the price for your approval. Nothing is repaired without your confirmation.
7. Testing after repair
After the repair, the device is checked for the original problem and the functions affected by the part that was replaced before it is ready for pickup.
8. Warranty by repair and part
Warranty varies by repair and part quality and is confirmed with your quote. See warranty details.