Can data be recovered from a phone that won't turn on?
Sometimes. If the storage and board can be brought back to a working state, data may be recoverable, but recovery is never guaranteed. Avoid resets or repeated charging attempts and tell the technician that your data is the priority.
- Possible causes
- A failed battery or charging circuit
- Liquid damage or corrosion
- A board-level fault
- Likely next step
- Don't approve an erase or reset. Bring the phone in and explain what data you need.
- When diagnostics are needed
- A no-power phone always needs diagnostics first to understand what failed before recovery is attempted.